MORE THAN JUST A FUNERAL DIRECTOR
Southgate & Roberts are very proud to be accredited the highly-regarded Recommendation Award by the UK funeral industry’s leading consumer watchdog, the “Good Funeral Guide”. This prestigious award is the prize possession of less than 2% of the UK’s funeral service providers.
Covid – 19 : Update – 30/6/2020
As funeral service providers we have a duty to protect all our clients, staff and the wider community. Unfortunately, these unprecedented times necessitate our making some carefully considered changes to our usual working practice.
We would like to reassure all our clients that we will of course still maintain the high standard of care that we are proud to provide to our clients and their loved ones.
Regrettably and until further notice we will be taking the following steps in order to minimise potential risk factors.
All premises visits will have to be made by telephone appointment and visitors to the premises will be required to use our hand cleaning facilities on entry and exit. We will also be providing masks that we encourage all visitors to wear.
Wherever possible we will continue to minimise face to face meetings to arrange funerals.
Arrangements will instead be made remotely utilising phone calls, email, or a variety of video link alternatives (Skype, Facetime, WhatsApp, Zoom).
In accordance with changes to legislation, regarding the completion of statutory paperwork, forms will be sent electronically where possible.
There will be some limitations on our ability to facilitate visits in our chapel of rest, with no more than 2 visitors allowed at anyone time..
There will be limitations on our ability to provide conveyance for families (limousines or taxis).
If you or your family members are unable to attend a funeral service we have the facility to provide live streaming and recording of the service.
We are no longer able to accept memorial donations as cash. Provision can be made to collect donations via online memorial pages using JustGiving. We are still able to receive donations made by cheque.
Please be aware that this is a fast-developing situation and as such this advice is subject to change.
Many of the third parties with which we work closely – Crematoria, Churches etc. are currently in the process of updating their own working practices, for example limiting attendance etc.
Please do contact us if you have any questions.
Thank you for your understanding.
WE STAND BY…
A personal approach
We truly do take a caring and personal approach with every family that we meet.
Respect for the person
We care for the person who has died as if their family or friends were standing beside us.
We provide only what you want or need, and never sell unnecessary, expensive packages.